What to Expect at a Veterinary Appointment
Being prepared for your first appointment will make it easier and less stressful for both you and your pet.
Get Settled
Be sure to arrive 10 minutes early to fill out our New Patient Form. To save yourself some time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss any concerns. You can ask lots of questions, and we'll make sure to answer them.
Examination, Diagnosis & Treatment
Once your pet has been checked out, we will discuss our diagnosis and any options for treatment. Your vet will help you determine which treatment is right for your pet.
Once your visit is over, we will write up a detailed report of our diagnosis, our discussion with you, and the treatment plan. We will hold onto this information for your records.
Our Pet Care Philosophy
We are happy to serve the dedicated pet owners of Stuart. We are committed to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and boarding services to Stuart pets.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will discuss with you, an estimate of the cost of care prior to moving forward with treatment. While this estimate is fairly accurate, there are circumstances that can arise that might impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have time in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients and emergency cases.
- What types of animals do you treat?
We take care of dogs and cats.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
- What languages are available?
English.
Pet Owner Resources
Here are some helpful links for your pet's health.
